Can I print trademark materials?
By uploading or sending a design to us for use in the decoration process, you proclaim to have authorized use of the trademark and a right to distribute the trademarked merchandise.

Does it cost more to have you design my artwork?
There is no charge if you upload a design or use our clip art during the online order process.  If you need artwork designed from scratch, we do offer graphic design services for a fee of $35hr.

How does the proofing process work?
Once you have placed an order online, you will receive an email from our graphics department with a proof of your design.  If you would like any changes made to the design, just reply back to the designer with your request.  Once you approve the final proof, your order is then placed into production.

What type of files do you accept?
We accept .jpg, .pdf, .png, .gif, .ai, .eps and .psd files.  If your file is in a different format, you can email the file to info@redeyemerch.com and our staff will be happy to take a look and see if the file can be used.

Can you match PMS colors?
Yes, we do offer custom pantone color matching for a fee of $25 per color on screen printed orders.  Or, you may select from any of our standard colors that we offer on our website.

What is your max print size?
Max print size on screen printed products is 14"w x 16"h.  Embroidered caps has a max embroidery height of 2.25"

Do you charge Logo and Setup Fees?
Unlike most print companies, we do not charge you for setup fees.  The price you see is the price you pay.

Can I get a copy of my embroidery file?
Embroidery or .dst files are the property of RedEyeMerch.  We create these files in house and in most cases is an extensive process.  We will be more than happy to send you a pdf of your artwork. 

Can you send me the screen print files for my order?
Screen Printing files are only used in the printing process and are specific to our presses.  These files are the property of RedEyeMerch and we do not offer them.  We will be more than happy to send you a pdf of your artwork.