Payment Policy
100% is due when order is placed. Once an order is placed with RedEyeMerch®, your Credit Card will be charged the total amount of your order. We accept Visa, Master Card, American Express, Discover, Checks and Cash. (Checks must clear before product is shipped).
Payment Terms
Give us a call and we can always discuss terms with you, your band or your managementteam. Typically, terms are extended after we have established a long term relationship with you and we know where to hunt you down if you don't pay. In all seriousness, running a business is not cheap and it makes it tough to operate on a "we will pay you when our fans pay us" philosophy.
Order Cancellation
Cancellation of your order after proof has been designed and before production has started will incur a $45.00 fee. If your order has gone to production and you cancel the order, there will be no refund for your order. Please contact us immediately if you need to cancel your order. Refunds for canceled orders will only be applied to the credit card or payment process used during your order. You may also apply a credit to your account for future orders.
Shipping Policy
Our production facility is located just outside of Austin, Texas which enables us to provide quick shipping times to all of the United States. Our products are shipped through FedEx and USPS. RedEyeMerch® strives to ship all orders within 5-7 business days after you approve your layout. This does not include shipping transit time. If for any reason there is a problem with your shipment or your shipment has not been delivered, please contact us immediately. All products are shipped with a tracking number which is emailed to the customer upon shipment. If after FedEx/USPS has made delivery you are unable to locate your products, we will contact FedEx and file a claim. If it is determined that FedEx is at fault, RedEyeMerch® will replace the order ASAP at no expense to the customer. Please be advised that if FedEx/USPS finds that they delivered the products to the correct location, and they are not at fault, RedEyeMerch® will not be responsible for replacing the order or refunding the order.
Return Policy
We do not offer a return policy if the customer changes his/her mind after order has shipped. If your order is a custom design, a proof will be provided and must be approved by customer before sending to production. It is the responsibility of the customer to verify that all information including spelling is accurate.
Privacy Statement
RedEyeMerch® will never share or sell your information with any vendor, merchant or company. Your information is kept on file with our company only. Your privacy is our priority!
In common with other websites, log files are stored on our web server saving details such as the visitor's IP address, browser type, referring page and time of visit. Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, your email and username will be stored on our server.
The information gathered is used to enhance your experience when using our website to display personalized content and possibly advertising by our company only.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in the e-mail that you received.
Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Artwork
You are responsible for the content of the design once the order is placed. If you need RedEyeMerch® to design or assist with your design, you will receive two(2) free proofs with your order purchase. If after those two(2) proofs are provided you still need additional proofs, you will be charged $15.00 per additional proof. If you request to have a logo or extensive artwork created, there may be an artwork fee of $35 per hour with a half hour minimum. It is the responsibility of the customer to verify that all information including spelling is accurate. Any and all artwork provided by RedEyeMerch® is the property of RedEyeMerch® until such time that the artwork is purchased with the product. Any attempt to copy and reproduce our artwork without the written consent of Fly Shirts® will be considered copyright infringement. RedEyeMerch® reserves the right to seek damages in such cases.
Indemnity Clause
With the use of this website and/or purchase of any products you agree to indemnify and hold RedEyeMerch® harmless from any and all claims, liability, and costs associated in defense arising from your misuse of this website and/or any of our products.
